STUART INDEPENDENT SPIRITS LTD RETURNS POLICY

If you wish to return an item, you may do so in accordance with your statutory rights or in accordance with this Returns Policy.

How to Return an Item

As an alternative to the return options provided by your statutory rights, customers may return items purchased from STUART INDEPENDENT SPIRITS LTD under this Returns Policy in accordance with the following terms:

1. Returns made under this Returns Policy must be made within 30 days of purchase, in the case of items purchased in-person (e.g. from a store,      at a market, or from a sales representative), or within 30 days of delivery of an item, in the case of items purchased remotely (e.g. via our              website).
2. Items to be returned must:
      a. Be in the same condition that you received it
      b. Be unopened
      c. Still have tags attached
      d. Have the receipt or proof of purchase
3. To start the returns process, you should email us at enquiries@stuartandsonswhisky.com requesting a return in accordance with this Returns      Policy. Include your name, identification of your order (e.g. an order number), and details of the item(s) you want, to return.

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Items sent back to us without first requesting a return will not be accepted.

 

Entitlement to a Refund

When a return is made following the requirements and procedures set out in this Return Policy, a customer is entitled to a full refund of the price you paid for the item(s):

1. Taking into account any discounts that were applied at the time of purchase.
2. Exclusive of any shipping costs paid.

Processing Returns

Once we have received an item you wish to return:

1. We will check the item you have returned within 10 days.
2. If we confirm that the item and your returns procedure comply with the requirements set out in this Returns Policy:
      a. We will let you know that your return has been received and accepted.
      b. You will receive a refund via your original payment method, usually within 10 days of a return being accepted. If an exchange is                       available and agreed to instead, your new item will be delivered to you within our usual delivery timeframes.
3. If the item returned or your returns procedure does not comply with the requirements set out in this Returns Policy:
      a. We will let you know why your return has not been accepted.
      b. We may offer a reduced refund (e.g. if an item is returned damaged).
      c. You will have the option to take the item back (note that you may be required to pay for shipping if necessary).

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If more than 15 business days have passed since we’ve approved your return, please contact us at enquiries@stuartandsonswhisky.com

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A Customer's Statutory Rights

The returns process provided under this Returns Policy is provided in addition to customers' statutory rights and this Returns Policy does not diminish these statutory rights in any way - it simply provides our customers with an additional returns option.

A customer has a statutory right to a refund in certain circumstances. For example, you may have a right to a refund if a product is not of satisfactory quality or not fit for purpose. If you're a consumer, you may have a right to simply change your mind and cancel your order in certain circumstances (i.e. your cancellation rights).

Exactly which rights apply to your situation will depend on the circumstances of your purchase. For example, whether you purchased as a consumer or a business; whether you purchased online or in-store; and whether you purchased digital content or other items. For more information on your rights in relation to your purchase:

1. See the Terms and Conditions that cover your purchase. You will have been shown or given these during the purchase process.
    Alternatively, find our Terms and Conditions online here: https://www.stuartandsonswhisky.com/terms-and-conditions
2. You can contact enquiries@stuartandsonswhisky.com to request a copy of the relevant Terms and Conditions, to ask which of our Terms              and Conditions are applicable to your purchase, or to request more information about your rights.